Before using our services or functionalities, it is important that you read this Privacy Policy, as well as the specific terms that apply to each service or functionality.

Purpose of this Privacy Policy

This Privacy Policy of tunnelinstructor.com governs the collection, use, and other forms of processing of personal data provided or authorized by Users and/or Clients on this website or in any other digital or physical context.

By entering your data in any of the forms provided, whether digitally or physically, you are accepting the terms of use and this Privacy Policy, acknowledging that you have been informed of the terms and legal notice.

Please note that whenever you provide your personal data or when we access information that can identify you — such as your name, surname, email address, postal address, phone number, etc. — while browsing the website, making purchases, or using our services, this Privacy Policy will apply.

tunnelinstructor.com complies with current data protection legislation, including Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 (GDPR), concerning the protection of natural persons regarding the processing of personal data and the free movement of such data.

All legal texts are available to Users and/or Clients on this website. It is important to read them, as they apply to the use of our services.

Who is responsible for processing your data?

tunnelinstructor.com is responsible for collecting and processing your personal data in relation to the services offered. We are committed to safeguarding your privacy and the security of your data.

What data do we collect and how?

Depending on how you interact with tunnelinstructor.com (e.g., via the website, email, phone), we may collect different types of data that may directly or indirectly identify you:

• Personal contact information: such as your name, mailing address, email address, or phone number.

• Account registration information: including login credentials like email and securely encrypted passwords.

• Demographic or behavioral information: characteristics and behavioral patterns.

• Technical device information: such as your IP address, operating system, browser type/version, and device used to access our site.

• Website usage and communication data: such as click-throughs, viewed pages, duration of visits, response times, errors, and download issues. This may be collected using cookies or third-party services like Google Analytics.

Consent for processing your personal data can always be revoked. However, in some cases, refusing consent may prevent us from providing certain services or features.

Why do we collect your data?

We may process your data for purposes such as:

• Registering on our website

• Making a purchase

• Contacting our Customer Support

• Sending a complaint, suggestion, or inquiry

Who do we share your data with?

All personal data you provide will be handled with strict confidentiality. Your data may be shared with trusted third parties to help us provide a better service. These may include:

• Technology providers offering platform, hosting, maintenance, or support services.

• Digital service providers for analytics or search engines.

If we use providers outside the European Economic Area (EEA), we ensure they provide adequate protection under applicable European law (e.g., companies in the USA adhering to Privacy Shield or equivalent safeguards).

We do not transfer your data to third parties unless legally obligated or explicitly authorized by you.

How long do we retain your personal data?

Your personal data will be retained for the time necessary to fulfill the purposes for which it was collected, unless otherwise required by applicable law or unless the data loses its purpose.

What are your rights as a user?

You have the right to access, rectify, delete, limit, or port your data, as recognized under the GDPR.

These rights can be exercised by contacting the email address provided on this website. You may also withdraw your consent at any time.

Reporting irregularities

If you detect any conduct or situation that may be considered irregular or inappropriate, you may notify us via the contact method provided on this website.

Contact

If you have any questions or concerns about how we handle your personal data, or if you wish to contact our Data Protection Officer, you may do so via the contact information available on this site.

User responsibility

Users are responsible for ensuring that the personal data they provide is accurate, up to date, and complete. Users will be held liable for any damages resulting from providing incorrect or false information. If the data provided belongs to a third party, the user guarantees they have obtained proper consent from that third party.

Security

We are committed to protecting your data. Any third party that processes your information on our behalf is contractually required to comply with the same standards.

User responsibility for use and content

Access to and use of this website are the sole responsibility of the user. The user agrees to use the information, images, content, and products responsibly and in compliance with applicable laws, good faith, public order, and the rights of third parties.

tunnelinstructor.com is not liable, directly or indirectly, for damages resulting from misuse of services or content by users or third parties.

Information under LSSI-CE

In accordance with Spain’s Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that this website allows users to download various applications and/or information, and tunnelinstructor.com is the entity responsible for managing the domain.

Information about cookies

We use cookies to improve your browsing experience and deliver a better service. For more information, please consult our cookie policy.

Information about third-party websites and social networks

tunnelinstructor.com is only responsible for the content and management of websites or digital spaces it owns. Any other website, social network, or digital repository is the sole responsibility of its legitimate owner.

We recommend that all users carefully read the legal notices and privacy policies of third-party sites before using them.

Changes to this Privacy Policy

tunnelinstructor.com reserves the right to change this policy at any time. Please review it regularly. We will take reasonable steps to inform you of significant changes related to the use of your data.

Applicable Law and Jurisdiction

This policy is governed by Spanish law. Any disputes or claims arising in connection with this website or its activities shall be subject to the jurisdiction of the Courts of Madrid, Spain.